Delivery & lead times

How ordering works

1. Place an order request on the website. No payment is taken online.
2. We check your specification and email an order confirmation and invoice, including delivery.
3. You pay by bank transfer. Manufacture is booked once payment has cleared.
4. We agree a delivery date with you.

Typical lead times

These are guides, counted from cleared payment, and we confirm the actual date with your order:

• Stock-size bi-folds: often 5–10 working days, subject to availability.
• Made-to-measure aluminium doors, windows and roof lanterns: typically 3–6 weeks.

Delivery charges and area

We deliver to UK mainland addresses. Delivery is quoted separately by postcode and shown on your invoice. Highlands, islands and some remote areas may cost more or need special arrangements.

On the day

Delivery is to the kerbside or nearest accessible ground-floor point. Someone aged 18 or over must be present. Large frames and glazed units are heavy, so please have people available to help unload, and tell us in advance about narrow roads, parking restrictions or limited access.

Check your delivery

Inspect everything before signing and note visible damage on the delivery note. Report damage, shortages or wrong items to orders@glazingcounter.co.uk with photos within 48 hours and before installation. See returns.

Supply only

Our products are supplied for installation by your own installer. Products arrive protected and ready to fit.