Returns & cancellations

Made-to-measure products

Most of our doors, windows and roof lanterns are made to your measurements and specification. Under the Consumer Contracts Regulations these are not covered by the 14-day cancellation right, and they cannot be returned once your order is confirmed unless they are faulty or not as described. Please check your sizes and options carefully before confirming.

Before your order is confirmed

Submitting a basket is only an order request. You can change or cancel it free of charge at any time before we send your order confirmation and invoice.

Stock-size items

If you are a consumer, you can cancel an order for standard stock-size items within 14 days of delivery by emailing orders@glazingcounter.co.uk. Return them unused and in their original packaging within 14 days of telling us. You pay the return cost unless the goods are faulty. We refund you within 14 days of receiving them back.

Damaged, incorrect or faulty goods

Inspect your delivery before signing. Report any damage, shortage or wrong item to orders@glazingcounter.co.uk with photos within 48 hours of delivery and before installation. For faults that appear later, contact us as soon as you notice them. We will repair or replace faulty goods, or refund you where the law requires. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Refunds

Refunds are made by bank transfer to the account you paid from.

Full details are in our terms & conditions.